Shipping policy

SHIPPING POLICY

Last updated: February 27, 2026

1. SHIPPING LOCATIONS

We currently ship to addresses within India. For international shipping inquiries, please contact us at [your email address].

2. PROCESSING TIME

Orders are processed within 1-3 business days (Monday-Friday, excluding public holidays) after payment confirmation. You will receive a confirmation email with tracking information once your order has been shipped.

Please note:

  • Orders placed on weekends or holidays will be processed on the next business day
  • During peak seasons or promotional periods, processing times may be extended
  • Custom or made-to-order items may require additional processing time

3. SHIPPING METHODS AND DELIVERY TIME

We offer the following shipping options:

Standard Shipping (5-7 business days)

  • Most economical option
  • Tracking provided
  • Delivery time may vary based on location

Delivery times are estimates and not guaranteed. Actual delivery times may vary based on your location, courier availability, and unforeseen circumstances.

4. SHIPPING COSTS

All shippings outward and return pick up are free 

Free Shipping: We offer free standard shipping on all orders 

5. ORDER TRACKING

Once your order ships, you will receive:

  • Shipping confirmation email
  • Tracking number
  • Link to track your package

You can also track your order by logging into your account on our website and viewing your order history.

6. DELIVERY

Signature Requirements:

  • High-value orders may require a signature upon delivery
  • If no one is available to sign, the courier will leave a notice with instructions for redelivery or pickup

Failed Delivery Attempts:

  • If delivery fails due to incorrect address, unavailability, or refusal to accept the package, the order will be returned to us
  • You may be responsible for return shipping costs and reshipment fees
  • Please ensure your shipping address is accurate and someone is available to receive the package

7. IMPORTED PRODUCTS

Some products in our catalog are imported from the Gulf region. Please note:

  • These items may have longer processing and shipping times
  • Customs clearance may add 2-5 additional business days
  • You are responsible for any customs duties, taxes, or fees imposed by Indian customs
  • We will clearly indicate which products are imported on the product page

8. SHIPPING RESTRICTIONS

Certain products may have shipping restrictions:

  • Perishable items may only ship to specific regions
  • Liquid or aerosol products may have carrier restrictions
  • Some items cannot be shipped to P.O. boxes or APO/FPO addresses

We will notify you if any items in your order have shipping restrictions.

9. LOST OR DAMAGED PACKAGES

Lost Packages:

  • If your tracking shows the package as delivered but you haven't received it, please check with neighbors or building management
  • Contact us within 48 hours if you still cannot locate your package
  • We will work with the carrier to investigate and resolve the issue

Damaged Packages:

  • Inspect your package upon delivery
  • If the package appears damaged, note it with the delivery person and take photos
  • Contact us immediately at [your email] with photos of the damage
  • We will arrange for a replacement or refund

10. INCORRECT ADDRESS

Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping address:

  • Contact us immediately at [your email]
  • Address changes can only be made before the order ships
  • Once shipped, we cannot redirect packages

11. DELAYS

While we strive to meet estimated delivery times, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Courier service disruptions
  • Customs delays (for imported products)
  • Public holidays
  • High-volume periods

We are not liable for delays caused by circumstances beyond our control. If your order is significantly delayed, please contact us and we will work to resolve the issue.

12. MULTIPLE ITEMS

If you order multiple items:

  • Items may ship separately from different warehouses
  • You may receive multiple tracking numbers
  • There is no additional shipping charge for split shipments

13. INTERNATIONAL SHIPPING

Currently, we primarily serve customers in India. International shipping may be available on a case-by-case basis. If you are interested in international shipping:

  • Contact us at [your email] before placing your order
  • Additional shipping costs and customs fees will apply
  • Delivery times will vary significantly
  • You are responsible for all customs duties, taxes, and import fees

14. RETURNS DUE TO SHIPPING ISSUES

If you need to return an item due to shipping damage or error on our part:

  • We will provide a prepaid return label
  • No return shipping costs will be charged to you
  • Refer to our Return Policy for complete details

15. CONTACT US

If you have any questions about shipping or need assistance with your order, please contact us:

mygulfmart.com
Email: gulfmart1985@gmail.com
Phone: 9605888889
Business Hours: 10 am to 6 pm